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FAQs

FAQ's - Vehicle & Trailer Safety Chain Hook Kits

The Orange and Black Vehicle & Trailer Chain Safety Hooks are legal in all states:

  • New South Wales (NSW)
  • Queensland (QLD)
  • Victoria (VIC)
  • South Australia (SA)
  • Western Australia (WA)
  • Northern Territory (NT)
  • Australian Capital Territory (ACT)
  • Tasmania (TAS)

Here is some info as to what makes them legal compared to any other hook on the market.

Read this document first:


Compliance with Circular 0-1-3

Our Vehicle & Trailer Safety Chain Hook Kit strictly adheres to Circular 0-1-3, a guidance document endorsed by each state and territory in Australia. This circular outlines guidelines for the use of safety chain connection devices in combination vehicles. It is imperative for manufacturers to demonstrate to state or territory road authorities the appropriateness of their safety chain connection device.

Certification and Compliance

Our Vehicle & Trailer Safety Chain Hook Kit distinguishes itself in the market. The manufacturer has secured a certification from the Road Vehicle Regulator, a Federal Government department tasked with overseeing the Australian Design Rules (ADRs). These national standards cover various aspects including vehicle safety, anti-theft measures, and emissions.

The product has undergone thorough evaluation and has been awarded a CTA approval certificate indicating "Full Compliance" with ADR62/02 Mechanical Connections Between Vehicles. This certification is a robust affirmation of our product’s adherence to the high safety and performance standards mandated for Australian roads.

Notably, our Vehicle & Trailer Safety Chain Hook Kit is currently the only kit on the market with a CTA Approval. This unique position provides an assurance of compliance directly from the regulatory authority. In contrast, operators of other hook kits in the market, which lack such certification, bear the responsibility to prove their appropriateness to the authorities.

Assurance of Safety and Quality

Road authorities use the ADR to determine if an item, like our Vehicle & Trailer Safety Chain Hook Kit, meets legal requirements. Our "Full Compliance" with ADR62/02 not only assures legal compliance but also showcases our unwavering dedication to safety and quality. It offers the user the assurance that our product is not only legal but also the safest and most reliable choice for your combination vehicles.

CTA Approval Documents

For detailed installation instructions, you can watch this video: Installation Guide. The hooks can be positioned to face either forward or rearward. 


Important note: The video demonstrates an older model of the hammerlock connector pin. The latest version no longer requires a hammer for installation. It includes the innovative QUICKLOCK® Rubber Grip pin retaining collar. Simply use your thumb to insert the pin into the collar and a small tool, such as a screwdriver, to push the pin out when removing. These hooks are designed for easy removal and reusability. 

 

Yes, the Vehicle & Trailer Safety Chain Hook Kits include two hooks and two connectors in each set. These kits are designed to ensure that you have the necessary equipment to properly secure your vehicle and trailer combination.

For trailers with varying load capacities, we offer two tailored versions of our Vehicle & Trailer Safety Chain Hook Kit:

  1. For Light Trailers (0-2,000kg ATM): This kit is designed for trailers with an Aggregate Trailer Mass (ATM) of up to 2,000kg. It includes components that are perfectly suited for medium-sized trailers, ensuring safety and compliance with regulatory standards.They fit chain down to 8mm.

  2. For Heavy Trailers (2,000kg to 4,000kg ATM): We recommend our 'Heavy Trailer' version for trailers with an ATM between 2,000kg and 4,000kg. This kit features stronger components that are specifically tailored to handle higher loads, complying with safety standards for heavier trailers. They fit chain down to 10mm.

Yes, we currently offer both Orange and Black. You can choose your preferred colour when placing your order. 

It features a new design QUICKLOCK® Rubber Grip pin retaining collar on the connector. Just use your thumb to push the pin into the collar and another small device like a screw driver to push the pin back through when removing. They are designed to be easily removable and reusable 

Our standard G80 Hammerlock/Connector uses the traditional spring helix locking collar. Its concidered a semi permanant fixture and does not feature the QUICKLOCK® Rubber Grip like the connectors in the Vehicle & Trailer Safety Chain Hook Kit (Govt. CTA Approved).

The Vehicle and Trailer Safety Chain Hook Kit offers unmatched safety and compliance, making it an ideal choice for a wide range of trailer types, including box trailers, car trailers, caravans, and horse floats.

Key Features:

  • CTA and ADR 62/02 Certification: Ensures top-level safety and legal adherence.
  • Versatile Application: Suitable for light trailers up to 2,000 kg and heavy trailers between 2,000-4,000 kg.
  • Ease of Use: Hand-removable and reusable pins, eliminating the need for tools.
  • Precision Fit: Designed for secure attachment, ensuring a snug fit on trailer chains.

Applications:

This kit is versatile and can be used with:

  • Box Trailers: Ideal for general transport.
  • Car Trailers: Secure and compliant for vehicle towing.
  • Caravans: Provides peace of mind for long journeys.
  • Horse Floats: Ensures the safety of valuable livestock during transport.
  • And More: Suitable for any trailer requiring secure chain attachment. 

The hook kit is a practical solution for ensuring safe towing across various trailer types, reinforcing its suitability and reliability. For more details, visit the official product page.

Yes, it is okay to attach hooks to the trailer. Make sure you follow the guide below for additional hammerlock sizes, as you will need a large enough hole to pass the hook through on the car.

Light Trailer

Buy 2 x G80 Chain Connector Hammerlock-7/8mm: Link to Product

Heavy Trailer

Buy 2 x G80 Chain Connector Hammerlock-10mm: Link to Product

For more information, visit the G80 Chain Connector Hammerlock Collection.


If you're interested in the black version of our product, we recommend the following options:

  1. Contact Us:
    You can reach out directly to our customer service team for more information on restocking. Call us at 02 9707 2797 or email us at [email protected].

  2. Register for Notifications:
    To receive an alert when the black version is back in stock, please visit the product page on our website. You'll find an option to "Notify Me When Available" when the item becomes available again.

This way, you'll be among the first to know as soon as the product is back in stock!

The Vehicle & Trailer Safety Chain Hooks are manufactured by Austlift, a reputable Australian family-owned company known for its high standards in production and quality. Austlift takes pride in their strong commitment to ensuring that every product meets rigorous industry standards, providing reliable and durable solutions for our customers 

Our Vehicle & Safety Chain Hook Kit features a removable hammerlock connector, setting it apart from traditional models. While most hammerlocks are designed to be permanent, these includes a patent-pending QUICKLOCK® Rubber Grip (ref. 2023902447) inside the locking collar, allowing the pins to be pushed out for easy removal. This design offers added flexibility for those who may want to remove the connector between trips.

We understand that many people assume these connectors are permanent, given the long-standing industry standard since the introduction of chain slings. However, this innovative design allows for removal without compromising the strength or reliability of the connection.

The Vehicle & Safety Chain Hook Kit features a removable hammerlock connector, setting it apart from traditional models. While most hammerlocks are designed to be permanent, these includes a patent-pending QUICKLOCK® Rubber Grip (ref. 2023902447) inside the locking collar, allowing the pins to be pushed out for easy removal. This design offers added flexibility for those who may want to remove the connector between trips.

We understand that many people assume these connectors are permanent, given the long-standing industry standard since the introduction of chain slings. However, this innovative design allows for removal without compromising the strength or reliability of the connection.

Yes, the pins and locking collar on the Vehicle & Trailer Safety Chain Hook Kit (Govt. CTA Approved) are reusable, but only on the connectors that originally came in the hook kit. You can push the pin back out when needed, and there's no immediate need to replace the pin and locking collar unless they show signs of wear or damage. 

Currently, the orange hammerlocks are only available as part of the complete hook kit and cannot be purchased separately 

We can only offer them in yellow - click here

Yes, the vehicle and trailer safety chain hook kit includes a compliance information sticker exclusive to Conveying & Hoisting Solutions customers, carrying all the relevant ADR approval numbers.

Yes, black hammerlocks are available for purchase. You can find them here: Black Hammerlocks - G80 Chain Connector. 

The instructions are printed directly inside the cardboard header card on the packaging, so please check there.

I've also attached a copy to this email for your convenience.

Let me know if you need any further assistance!

Trailer_Chain_Hook_Installation.pdf1.7MB



It’s an each hook rating but you can’t combine them to get a greater capacity. Each hook must be able to restrain the entire ATM on its own, consider the second hook as a backup to the first.

FAQ's - General

Absolutely! We are 100% Australian-owned, operated, and located. Based in Sydney, we take pride in delivering high-quality products and excellent service. Feel free to call us on 02 9707 2797 or visit www.ch-s.com.au—we’d love to assist you!

In Australian standards, the tolerance for the effective length of synthetic slings is specified as follows:

  • Flat Synthetic-Webbing Slings (AS 1353.1): The effective length should be measured more than 10 minutes after releasing any applied forces and must be within ±3% of the nominal length.

  • Synthetic Round Slings (AS 4497.1): Similarly, the measured length should have an accuracy of ±3% of the nominal length.

These tolerances ensure that synthetic slings meet the required specifications for safe lifting operations.

Please be advised that if your sling falls outside this range, we are open to replacing it to ensure that it meets the specified tolerance.


Shipping & Delivery

Once your order has been dispatched, you will receive a confirmation email with a tracking number. Dispatching of orders commences on specific dates, especially after operational breaks such as the holiday period. We start processing and expedite shipments for all orders placed during the break. If there is any delay or schedule for dispatching orders, it will be stated on our website. For any further updates or assistance, you can always contact our customer service team.

We do not have stockists. However, depending on stock levels, we sometimes ship directly from our Auxiliary Warehouse to expedite delivery. Please rest assured that this does not slow down the fulfillment of your order.

Shipping Information:

  • Warehouse Locations:

    • Our central warehouse in Sydney
    • Our Auxiliary Warehouses located in Sydney, Brisbane, Melbourne, and Perth

  • Processing Time: Orders for standard products typically take 1-3 business days to process. For Made-to-Order products, processing can take up to 7 business days.

  • Delivery Time: After processing, delivery times vary based on your location. You can find detailed delivery timeframes in our Shipping Times.

    To see shipping options and costs, simply add your item to the cart and begin the checkout process. We’ll present you with the best shipping options! 

Should you need to change your shipping address after placing an order, please contact us as soon as possible. We will update your shipping address, and you will receive a confirmation email when your package ships. Changes are subject to verification, so please ensure the details you provide are accurate.

You can have your items shipped to a location that suits your travel plans by selecting a Parcel Collect location or a Parcel Locker. 

For your convenience, we can arrange for your order to be delivered to an alternative address, such as a friend's or family member's residence, we must be notified prior to shipment so we can make sure its sent to the correct address. If you wish to collect the order our dispatch warehouse, please await confirmation before attempting to collect. We aim to accommodate your preferences to ensure timely and effective delivery.

Our Click & Collect location is in Condell Park, NSW. Once you place your order, we will provide the specific address for collection, as we have multiple warehouses in the area. 

Delivery Times:

Delivery times vary depending on your location and the product ordered. You can find detailed delivery timeframes in our Shipping Times.

Important Note:
Please be aware that delivery times listed do not include order processing and fulfillment times.

  • Standard Products: Processing and fulfillment typically take 1-3 business days.
  • Made-to-Order Products: Processing and fulfillment usually take up to 7 business days.

After your order is processed, it will be shipped out based on the delivery times indicated in the link above.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbours/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team at [email protected]

Shipping costs can fluctuate due to factors like carrier pricing adjustments, such as fuel levies or other surcharges, which might result in small changes. However, if you notice a significant discrepancy, there might be an error in the shipping calculation. Please feel free to contact us directly so we can review your order and ensure everything is correct. 

Returns & Refunds

Please email us at [email protected] in accordance with our Refunds and Returns Policy.

When emailing, kindly include the reason for the return, your order number, and any other relevant information to assist us in processing your request quickly.

Once your return has been received and processed, you will be notified via email when the refund has been issued.

Please allow 5-10 business days for the refund to reflect in your account.

Product Information

If an item you are interested in is out of stock, you can arrange for a notification to be sent to you once the item becomes available again. Simply register your details on the product page. You will receive an email as soon as its restocked.

Yes, the pallet lifting bars come as a pair 

Order Management

If you need to cancel an order, there are three convenient options available:

  1. Call Us:
    You can contact our customer service team directly by calling 02 9707 2797. Our team will assist you in processing the cancellation.

  2. Email Us:
    Send an email to [email protected] with your order details and cancellation request. Our team will confirm the cancellation as soon as possible.

  3. Live Chat on Our Website:
    Visit our website and use the Live Chat feature. Select the option "Track and manage my orders," and you'll be prompted to enter the email address you used to place the order. Once you've done that, you can request the cancellation directly through the chat.

Payment & Billing

You can easily download your invoice using the link provided in your order confirmation email or directly from your account on our website. Follow these steps:

  1. Check Your Email: Locate the order confirmation email that was sent to you when you placed your order.
  2. Find the Link: In the email, you will find a link to download your invoice.
  3. Click the Link: Click on the link to download and view your invoice.
  4. My Account: Alternatively, you can log in to your account on our website and download the invoice from your order history.

Note: If you do not see the email in your inbox, please check your spam or junk folder. If you still can't find it, feel free to contact our customer support for assistance.

If you haven't received a confirmation receipt email after your purchase, please check your junk or spam folder as it might have been redirected there. You can also contact our customer service to confirm your order details and have the confirmation re-sent to you. Our warehouse operates on specific dates, so your order will be dispatched accordingly.

We strive to keep our prices as low as possible for all our customers, including businesses like yours. By maintaining consistent pricing, we ensure that everyone benefits from the same great value.

That said, we're happy to look at discounts for bulk orders. Please contact our Customer Service Team with your list of requirements at [email protected] or call 02 9707 2797 - press option 2

Promotions & Discounts

Yes, from time to time we promote discount codes or have product discounts. Keep an eye on our website and newsletters for the latest offers! 

Yes, we are open to discussing bulk discount options. Please give us a call at 02 9707 2797 and press option 2 to speak with our team. We look forward to assisting you! 

Warranty & Repairs

All new equipment comes with a 12-month warranty covering defects in material or workmanship under normal use. For complete details, please refer to our full warranty statement. 

Customer Support

  • Email: Send your inquiries to [email protected]. Our team will generally respond same day.
  • Phone: Call us at 02 9707 2797 to speak directly with a representative.
  • Live Chat: Use the Live Chat feature on our website for immediate assistance during business hours.


Online Retail Team - Our customer service team is available Monday to Friday from 9:00 AM to 4:00 PM. We are closed on weekends and public holidays. 


Hire Team - Our customer service team is available Monday to Friday from 7:00 AM to 4:00 PM. We are closed on weekends and public holidays. 

For the fastest response, we recommend using our Live Chat during business hours or phoning us on 02 9707 2797. If you prefer to call, our phone lines are also available during our operating hours. Emails are typically responded to within 1  business days. 

Privacy & Security

We are committed to protecting your privacy and use advanced security measures, including encryption, to safeguard your data. All personal information is stored securely and is only accessible by authorised personnel. 

We collect information such as your name, email, phone number, billing details, and IP address to provide our services effectively. 

We do not sell or share your personal data with third parties, except when required by law or to fulfill your order. 

You can review, update, or delete your personal information by logging into your account or contacting us directly. 

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